FAQ
How do I make a purchase? Visit our store, choose the product you want, click "Add to cart" or "Buy now," and complete your payment at our secure checkout.
Do you have a physical store? No. We sell exclusively online through our official website.
Do you ship to my country? Yes. We ship to several international destinations. Shipping options will appear at checkout based on your address.
How long does delivery take? Processing: 1 to 3 business days from payment confirmation. Estimated delivery: 5 to 12 business days, depending on the destination and logistics operator. You will receive a tracking code via email when your order is dispatched.
What are the payment methods? We accept credit or debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On some devices, you can also pay with Apple Pay or Google Pay.
Can I pay in cash or upon delivery? At the moment, no. All payments are made online using the methods mentioned above.
Can I change my order or address? We can only edit or cancel an order before it is processed. If you need to update the address or items, contact us as soon as possible. Once the order has been dispatched, modifications are no longer possible.
Can I add more items to an order? For operational reasons, we do not add items to already created orders. If you want more products, simply place a new order.
Where do the products come from? We work with logistics centers in different countries (USA, Europe, and Asia). We ship from the most efficient warehouse based on your location and item availability.
I only received part of my order, is this normal? Yes, it can happen. If your order includes products sent from different warehouses, they may arrive in separate packages. You will receive individual tracking codes for each shipment.
What is the exchange and return policy? You have 7 days from delivery for returns due to withdrawal and 30 days for manufacturing defects. Items must be unused and in their original packaging.
What do I do if my delivery is delayed? Check your order status with the tracking code. If more days have passed than the estimated timeframe, contact us and we will follow up with the carrier.